Returns

We understand that things don't always go right and there may be some instances where you need to return some goods to us. We've outlined our streamline Returns policy below so you know what to do if this situation occurs. 

• Due to the high cost of administration, samples are strictly non-returnable.
• Printed or embroidered garments will not be accepted back under any circumstances.
• Only faulty garments which have not been worn or processed will be credited in full.  These must be returned within 21 days of purchase.
• A Goods Return Form must be completed in full in order to obtain a Returns Authorisation Number in which will allow for the goods to be returned. This number must be clearly marked on the outer packaging of the goods being returned to us.
• If goods have been incorrectly sent to you then please contact our Customer Service Team to arrange collection.
• No goods will be will be authorised to be returned if they were purchased more than three months previous.
• Any goods accepted back will be subject to a 10% (£10 minimum) handling and administration fee, as well as carriage costs if applicable.
• Underwear is strictly non-returnable.

Any returns in which do not adhere to the above process will not be accepted and will be returned to the sender.  

Download our Goods Return Form

Please send your completed Goods Return Form to: sales@prestigeleisure.com

END OF YEAR RETURNS

Discontinued List 2023 

The last day that we will accept completed forms detailing returns is Friday 24th November. The last day that we will accept any returned goods into the building is Friday 8th December. 

Any items returned after Friday 8th December, which features on our list of products being discontinued, will not be accepted or credited. Those will be returned to you at your own expense. You can find a complete listing of all discontinued products by clicking the button below.

Please send your completed Goods Return Form to: sales@prestigeleisure.com